Celebrate at Festive Hill
Refund Policy
You may return most new, unopened wines within 90 days of delivery. Refunds total will be for the item/s value (see Restrictions below).
If you choose store credit, Festive Hill Winery will add such credit to your Festive Hill customer account.
If we receive your items in approved condition, you will be refunded for the full value of your items. Return authorization is required prior to returning your items.
Restrictions
You may not return:
- Items that have been mostly consumed or have obvious signs of use for reasons other than production defects, will not be eligible to return
- Items that were excluded from returns because of bargain and/or clearance pricing or other promotional restrictions (discontinued items)
Errors and Defects
The Customer is solely responsible for inspecting and confirming that received merchandise matches invoiced merchandise as soon as it is delivered. The Customer acknowledges that failure to make this effort upon receipt of the goods shall be considered negligence by the Customer, who thereby forfeits any and all rights to resolution of claims for missing, incorrect or damaged merchandise. The Customer releases our Store from any obligation to replace, refund or accept returns on incorrect merchandise, or validate and send merchandise for missing item claims, after 15 days from the initial delivery of such merchandise. The Customer releases our Store from any obligation to meet customer deadlines for replacement or missing items and agrees that it is the Customer's sole responsibility to sufficiently plan for time-sensitive events with proper contingency for such errors.
Certain return restrictions will not apply if your items are being returned as the result of a Festive Hill Winery error. You will not be charged for opened items, so long as the defects are determined to be from our store and not as the result of use or damage after they were delivered to you. The condition of the items will be determined during our return verification process. If you return open, defective or damaged items and we determine that they were not the result of a Festive Hill Winery error, you will not be refunded.
Return Denials
Returns may be declined for the following reasons:
- Items belong to Final Sale or Bargain Collections.